Zoom Recreation is committed to providing durable, high-quality playground equipment backed by comprehensive manufacturer warranty coverage. Our team is available to help customers understand their coverage and coordinate eligible warranty claims with the applicable manufacturer.
Warranty coverage begins on the original invoice date and applies once the product has been paid for in full. Coverage is valid only when the equipment has been properly stored, assembled, installed, used, and maintained according to the manufacturer’s written instructions, approved plans, and recommended maintenance procedures.
Coverage may vary by product, component, and manufacturer. The following warranty periods apply to eligible playground equipment and components:
Warranty coverage applies only to defects in materials, manufacturing workmanship, or structural integrity that occur during normal use and under normal environmental conditions.
The warranty does not cover damage or product failure resulting from:
The warranty may also be voided when equipment is not installed according to the applicable installation instructions or when unapproved components are used.
The warranty is void if changes, modifications, additions, or attachments are made without prior written approval from the applicable manufacturer.
Signs, ornaments, fans, lights, fixtures, decorations, or other objects may not be attached to or suspended from the equipment unless they were specifically designed and engineered for the structure or have received written manufacturer approval.
Eligible structural steel frames include a Lifetime Limited Warranty against structural failure caused by rust-through corrosion under normal environmental conditions.
When replacement parts are approved under this warranty, the applicable manufacturer may provide replacement parts according to the following prorated schedule:
Workmanship related to eligible structural steel components is covered for five years.
This coverage does not apply when damage is caused by installation, physical impact, salt spray, sprinkler systems, chemicals, chlorine, pollution, misuse, vandalism, abnormal site conditions, or events outside the manufacturer’s control.
Eligible factory-applied powder coating includes a five-year Limited Warranty for the original purchaser.
This coverage applies only to factory-applied finishes. Damage caused by shipping, installation, vandalism, accidents, field modifications, or improper handling is not covered. Any damaged areas must be touched up promptly and maintained periodically to prevent corrosion.
Powder coat defects should be reported when installation is completed. Acute angles, welds, end plates, and areas damaged after leaving the factory may not be covered.
When properly applied and maintained, eligible powder coating is expected to meet the following standards after five years of exposure:
Eligible stainless steel playground products are warranted to the original customer against structural failure caused by defects in materials or workmanship during normal use.
Coverage begins on the invoice date and is valid only when the equipment has been:
The applicable manufacturer reserves the right to approve or deny a claim in whole or in part. Products or components may not be returned without prior written authorization.
Speakers, sound chips, circuit boards, and other eligible electronic play components include a three-year Limited Warranty against electronic failure caused by manufacturing defects.
The warranty does not cover failure resulting from:
The owner must notify Zoom Recreation within 30 days after discovering a potential defect and before attempting any alteration or repair.
Please provide:
Zoom Recreation will review the information and coordinate the claim with the applicable manufacturer. The manufacturer reserves the right to inspect the equipment and determine whether the issue resulted from defective materials, manufacturing workmanship, installation, use, maintenance, or another cause.
Contact Zoom Recreation about a warranty claim
The applicable manufacturer may repair or replace an approved defective component at its discretion. A defective component does not automatically entitle the customer to an entirely new product.
Unless otherwise approved in writing, warranty coverage does not include:
No representative may modify, expand, or add to the manufacturer’s warranty obligations unless the change is provided in writing by an authorized party.
For the purposes of this warranty, “lifetime” does not represent a specific number of years. It refers to the period during which the original customer owns the product and continues to use it for its intended purpose.
Lifetime coverage does not include vandalism, misuse, abuse, unauthorized modifications, altered components, cosmetic damage, fading, weathering, or normal wear and tear.
Warranty claims must be filed within the applicable coverage period and accompanied by the original sales order or invoice number.
As the exclusive representative of Superior Recreational Products in your local area, Zoom is committed to recommending, providing and installing only the top products for all our customers.
