Zoom Recreation coordinates commercial freight delivery for playground equipment, shade structures, site amenities, and other recreation products.
Because many products are oversized, heavy, or shipped in multiple packages, customers are responsible for preparing the delivery location and inspecting all items before accepting the shipment.
Some delivery locations require additional freight services. These may include:
Please request any required delivery services when placing your order.
Additional services may result in added freight charges. When delivery requirements are provided after an order has been placed, Zoom Recreation must review and authorize the additional charges before shipment.
Failure to request the appropriate services before shipment may result in delays, re-delivery charges, storage fees, or additional carrier fees.
Contact Zoom Recreation About Delivery Requirements
Before your shipment arrives, please make sure:
Delivery dates and times are estimates unless a guaranteed delivery service has been purchased.
It is the customer’s responsibility to verify that the correct products have been delivered.
Before signing the carrier’s delivery receipt or proof of delivery, the customer must:
Do not sign the delivery receipt until the shipment has been counted and inspected.
Signing the delivery receipt without noting damage, shortages, or other issues indicates that the shipment was received in good condition and in the correct quantity.
A general note such as “subject to inspection” may not be sufficient to support a freight claim. The delivery receipt should clearly describe the visible condition of the shipment and identify any missing items.
Example:
One carton damaged and three cartons missing.
Leaving a note or providing instructions that authorize the carrier to leave the shipment without a signature may be treated as accepting the shipment in good condition.
Zoom Recreation is not responsible for freight that a customer authorizes the carrier to leave unattended or without a signature.
For standard less-than-truckload freight shipments, the driver is generally responsible for moving the freight to the rear of the trailer. The driver is not responsible for unloading the shipment unless an additional unloading service was requested and approved in advance.
The customer is responsible for providing:
Liftgate and inside-delivery services may be available for an additional charge. These services must be requested before shipment.
Requesting special services after the carrier arrives may result in re-delivery charges, waiting fees, or delivery refusal.
The customer must count the shipment and document all visible damage or shortages on the carrier’s delivery receipt before signing it.
Damage to cartons, pallets, wrapping, strapping, crates, or exposed products should be described clearly.
Examples of issues that should be documented include:
Photographs should be taken before the shipment is unloaded whenever safely possible.
All delivery discrepancies, shortages, and visible damage should be reported to Zoom Recreation immediately.
Please contact us within 24 hours whenever possible and no later than 72 hours after delivery.
Your report should include:
Zoom Recreation will review the information and assist with the freight claim when applicable.
Concealed damage is damage that was not visible while the shipment was packaged and was discovered after the shipment was opened.
Concealed damage must be reported immediately after discovery. Keep all packaging, pallets, wrapping, and damaged materials until the carrier or Zoom Recreation confirms that they may be discarded.
Freight carriers may deny concealed damage claims that are not reported promptly.
Zoom Recreation cannot guarantee that replacement products or parts will be provided at no charge for concealed, undocumented, or unreported damage.
The freight carrier is generally responsible for shipment damage or shortages only when the condition is documented on the delivery receipt.
When damage or missing items are not noted before the delivery receipt is signed:
Zoom Recreation will make a reasonable effort to assist with locating missing freight or filing a concealed damage claim, but approval is determined by the carrier and is not guaranteed.
Standard delivery dates and times are estimates and are not guaranteed.
Freight schedules may be affected by:
When a shipment must arrive by a specific date or time, a guaranteed delivery quote must be requested before the order ships.
Guaranteed services may not be available for every product, destination, or carrier.
Customers who prefer to arrange their own transportation must notify Zoom Recreation’s freight team before the order is scheduled for shipment.
The customer is responsible for coordinating the carrier, pickup appointment, loading requirements, insurance, and transportation.
Orders not picked up within three business days after pickup notification may be subject to a storage fee of $50 per day, per order.
Customers should not refuse a shipment solely because damage is visible unless the shipment is severely damaged, unsafe to unload, or the carrier instructs the customer to refuse it.
When possible, note the damage on the delivery receipt, photograph the shipment, accept the undamaged items, and contact Zoom Recreation immediately.
A customer may be responsible for re-delivery, storage, return freight, or related carrier charges when delivery cannot be completed because:
By accepting delivery, the customer acknowledges responsibility for inspecting, counting, documenting, and reporting the shipment according to this policy.
Failure to follow these procedures may affect the customer’s ability to receive replacement products, replacement parts, freight reimbursement, or other assistance related to a shipping claim.
As the exclusive representative of Superior Recreational Products in your local area, Zoom is committed to recommending, providing and installing only the top products for all our customers.
